Balancing Use of AI Writing Tools
Whether we realize it or not, artificial intelligence (AI) has changed our lives in many ways. Thanks to this innovative technology, we hardly have to lift a finger to accomplish certain tasks. So why not utilize AI to create digital healthcare marketing content?
While AI might seem like a viable option for this time-consuming and resource-intensive process, it’s not a foolproof system. Here, MassLive Media Group discusses why AI writing tools might seem appealing, but aren’t a credible substitute for humans.
What Are AI Writing Tools?
AI writing tools, also referred to as AI content writers, are software that generate text to create a wide range of digital marketing assets. Powered by AI, this tool can be used to write search-optimized meta titles, blog posts, emails, web pages, and more. The applications of AI writing allow it to create marketing content that spans all industries.
AI writing tools work by users providing the software with critical information, such as the topic, some starter sentences, and keywords. Much like how human writers conduct research before writing fresh content, AI’s machine learning scans existing content on the web for content matching the instructions given by users. The software then processes the gathered data to generate new content.
The Pitfalls of AI Writing Tools
Although utilizing AI writing to generate healthcare marketing requires less time, placing the work in the hands of an algorithm has consequences. Wellness brands and healthcare providers would be better served leaving the content creation process up to human writers. Here’s why:
The Inability to Create Empathetic Content
In most cases, the people online searching for health information are doing so because they’re concerned about their well-being or the well-being of a loved one. They may be feeling anxious about their symptoms and the unknown of their condition. Therefore, the content must be empathetic.
As humans, it’s natural to feel overwhelmed in times like these. Unfortunately, AI writing tools can’t relate to these feelings. It can’t understand the touch that’s required to communicate sensitive topics, such as palliative and end-of-life care. Even though AI can provide readily available information about the condition, it can’t deliver a warm, reassuring tone to help calm a panicked patient.
Furthermore, AI is great at providing content about symptoms and treatment options, but it falls short of anticipating the questions patients desperately want answered or explained.
Not Capable of Following Style Guides
Several healthcare companies and brands have an established tone on their websites to accommodate their intended audiences. They expect new content to reflect their unique writing style. AI writing tools aren’t capable of seamlessly matching tone and style. As of right now, AI writing tools are limited and can’t adhere to client-specific style guides. This is dangerous for healthcare providers as publishing tone-deaf content will turn away prospective patients instead of welcoming them.
In addition to creating compelling, empathetic content, human writers can follow along with clients’ style guides and writing preferences. They understand a client’s unique instructions and apply them to the content. AI writing cannot accomplish this feat, making human writers the more efficient choice.
Can’t Create Content on Emerging Health Topics
AI writing tools rely heavily on content that already exists to generate output. It can easily create content on medical topics that are widely researched and routinely discussed. But what about emerging healthcare themes and newly discovered research?
When the COVID-19 pandemic was at its height, many concerned citizens flocked to medical websites to learn more about the virus. The pandemic created the need to discuss topics that rarely were before, such as COVID-19 vaccine education and social distancing. The limited amount of information online about these topics made it difficult for AI writing tools to create thoughtful, informative content on the matter.
Because they’re living in the moment, human writers can write about pressing matters in the healthcare industry without relying on existing content.
Compelling Content with a Human Touch from MassLive Media Group
While AI writing tools bring some value, they fall short in many ways. Successful healthcare marketing content must convey empathy, establish trust, and help people feel hopeful. This requires a human touch.
MassLive Media Group serves medical facilities and wellness brands throughout the U.S. Our team of writers utilizes the latest trends and most effective capabilities to create award-winning content. Our marketing strategies and solutions are backed by reliable healthcare market data – taking the guesswork out of creative messaging, content creation, audience segmentation, and media selection. To learn more about our services, contact us today.
References
https://www.ibm.com/topics/machine-learning
https://ahamediagroup.com/blog/ai-writers-healthcare-digital-marketing-benefits-drawbacks/